KANSAS CITY, Mo. -- The man Melissa Firman knew had a heart with its own zip code, a soul that danced on a sunbeam.
The Andy Reid she knew didn't grunt or grouse or keep the media safely away at arm's length. The Andy Reid she knew was a teddy bear, a man visibly shook up upon hearing the horror stories of a wife who'd once been chained by an abusive husband to a sink for days a time.
The Andy Reid she knew went over to that woman, after they were introduced, and felt compelled to give her a hug.
"You could always see him getting emotional afterward," Firman says of the Kansas City Chiefs coach, whom she'd worked with as director of development and public relations at Laurel House, a Philadelphia-based domestic violence shelter, from 2005-2010.
"And after the women would speak, or there would be a teenager that would speak, he would just take the person aside afterwards and just give them an encouraging word.
"You could see the expression in the person's face, that to be recogn...