Dear SWA

As some of you may remember, or most of you won't, I was on TV in March of 2007. I was interviewed during the 1st Intermission of the Sharks game from Raleigh against the Carolina Hurricanes. While being interviewed, I was asked to give a travel horror story that one such as myself would experience because I didn't get the luxury of traveling on a charter. I spun a yarn of the day that I flew from Dallas to DC via Little Rock and Chicago, with my bag not making it to our Nation's Capital with me. Basically, without thinking, I said that Southwest (A bigtime Sharks sponsor) was not a great airline for long flights. Now, I haven't gotten any actual criticism from SWA, but my friends, including many of you, have needled me endlessly for it. Well, over the past few months, and more recently today, I've had the pleasure (and I do mean it) of talking to the great Southwest Airlines Customer Service. I had a couple questions regarding my airline miles, and the two cust...